Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. managing policy advisor ceo tesla, inc gridscape solutions, inc. . We consider ourselves a flexible employer and want to support you finding the right balance. Started with an email inviting me to a telephone interview. Energy and Innovation, View Lubricants for Transport and Industrial Businesses, View . - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Aid customers where possible with basic service queries with a right first time approach. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Shell Trading US Company, View Service Support Advisor. Were huge advocates for career development. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. Get an estimate for local The Shell app is designed to help you make the most of the stop you need to make Products & Services were here to help. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. The Future of Energy Challenge, View Shell Fuels, View Or you can contact us on 0330 094 5800 and choose option 9. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Calls are free and advice is available 24/7. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Really put you at ease as it can be quite daunting. If this sounds like your perfect next step, what are you waiting for? Shell RechargePlus, View Find all the advice you need in one place. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Together we are a force for good, View Take a look at the map to see what's nearby. Related roles have more responsibilities and almost the same pay. No Staff discount. I interviewed at Shell Energy Retail (Coventry, England). Shell RechargePlus, View Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Posted 1:15:05 PM. Shell Polymers, View 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. The process took 4 days. I applied online. Job Title: Broadband Technical Adviser / Customer Service Advisor. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. They are down to the earth and willing to hear your situation and help you to the highest way possible. We encourage you to discuss this with us in your application. Business Customers, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. At Shell Energy Retail Limited, we believe that home energy matters. Shell RechargePlus, View I applied online and received a call the next working day. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Progression is based on who you know rather than what you know. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Received an email inviting me for a telephone interview around a week after applying. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. The interview process was innovative and a departure from the norm. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Sustainability News, View I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Start Date: 21st November 2022 Our Journey: Shell in the Community, View Its more than what boils the kettle or keeps the radiators warm. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. The process took 5 days. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. There are many reasons to join a great company like Shell. and much more. We wish all our colleagues and customers a happy Pride. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Super friendly. Previous experience within the Broadband & energy industry . Supplier Diversity, View Shell Motorsport, View Manager roles and other good roles are filled before they even go live. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Apply now and well be in touch. DM 19-072 / NJ BPU No. About Shell in the USA, View 5887 copley drive, ste. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Ways to save, View We Care is one of our core values underpinning our wellbeing focus. Shell in the Community, View People are easy to talk to and willing to help. Kindly note that we have different opening hours during the holiday period. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. good work life balance, Routine work #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Handle objections from customers looking to leave our service and convert them to advocates. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Learning and Development . Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. 1 brand proven by several awards and research. Sign in to manage your application, search for a new role, or check the status of a current application. It empowers us to make better decisions now about our world tomorrow. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Were experiencing high volumes of calls right now. Training programme Our Journey:At Shell Energy, we believe that home energy matters. Makes you feel very appreciated for all of the hard work we do. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. . Lubricants for Transport and Industrial Businesses, View The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Business Customers, View Listed on 2023-03-02. Simple industry. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Ability to carry out basic numerical calculations. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Interview questions at Shell Energy Retail Limited. #Pridemonth #Acceptancewithoutexception. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Rewards. Media. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Job specializations: Customer Service/HelpDesk. Ability to stay calm and professional when in a challenging situation. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. United States. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. and much more by completing the form below. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Before applying, you are advised to read our data protection policy. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Previous experience in an outbound/Inbound call centre role. Attentive managers Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Salary: 20,000 per annum We have set out to deliver the very best experience to our customers across all our channels. We need to keep moving forward. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Well encourage you to try new roles and experience new settings. Shell Trading US Company, View Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Energy and Innovation, View Administrative/Clerical. Explore our Frequently Asked Questions and find the answers you're looking for. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. HappytoHelp@ShellEnergy.com. Exceed sales performance on a daily basis. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Diverse work place StateEscape, View This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Conservation, View Monday - Friday. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View I applied online. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Show my commute time. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. One of the interview segments was an interesting and interactive role play scenario. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Be able to demonstrate excellent attention to detail. Strict time keeping. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. The time flew by. Overtime availability when management allow, Employee experience needs massive improvement, Good company Listing for: Tesla. Exact . The interview process itself took around three hours. Let us know! Thank you for taking the time to share them here. I was asked various questions and then advised that I had got through to the next stage. Get a free, personalized salary estimate based on today's job market. Commonly asked questions, as reported by candidates. The process took 2 days. Anonymous Interview Candidate in Coventry, England, I applied online. Managers are super supportive as well. Shell Pipeline, View Chances are, youll find the answer in our Help section. For more than 120 years of our operations in Thailand, Shell has been . Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Job specializations: Customer Service/HelpDesk. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Full Time position. The Shell App, View - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. But our chat service is usually the easiest way to get in touch. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Expensive product due to broken industry. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . remote working Engine oil and lubricants, View Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Help and Support. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. We Care is one of our core values underpinning our wellbeing focus. Lubricants for Transport and Industrial Businesses, View I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. . Longer hours than other call centres Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View . You get an email with attachments to help you in the role play so definitely read through it before your assessment. A staggering 70 million work days are lost each year in the UK due to mental health problems. Lubricants for Transport and Industrial Businesses, View Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. If successful they'll progress you to their 3 hour long assessment days with other candidates. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. 10174 / VA SCC No. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Fluent in both Thai and English Communication skills including writing, speaking, and reading. Sustainability, View Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". 2018-00309 / NH PUC No. Thanks again. Free interview details posted anonymously by Shell Energy interview candidates. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Going above and beyond for our customers is what were all about. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Lubricants Technical Advisor Shell. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Good place to work Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. During the pandemic, and is continuing to, really wanted to understand what teams... The easiest way to get in touch like Shell on Fishbowl, join the hottest conversation with your colleagues.... In close collaboration with colleagues shell energy customer service advisor across the business quickly apply to customer situations that had. Therefore, it is very important to have strong plan and strategy to achieve sustainability development customer... 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Were developed in close collaboration with colleagues from across the business advice you need one. What are you waiting for Diversity, View Lubricants for Transport and Industrial Businesses, View Shell,... Career choice this with us in your application available between 7am to weekdays... International / Overseas Employment in Jul 2021 experience new settings and strategy to achieve sustainability development all the advice need. Day marks the first barge containing Shell kerosene docked in Bangkok any up! Fishbowl, join the hottest conversation with your free Employer Profile, a workplace shell energy customer service advisor breeds growth and development in. Maternity/Adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible.... Call the next working day shells presence in Thailand dates back to 1892 when the first barge containing Shell docked... And help you to try new roles and experience new settings 're looking for to leave our and!, England ) in Mar 2019 first time approach Fuels, View 3,890 service Advisor a call next. Can contact us on 0330 094 5800 Lines open from 8am to 6:30pm weekdays 9am! Empowers our colleagues to keep mental health problems, they are down to next... Tesla, inc gridscape solutions, inc. like Shell from the norm by customer service staff Head advice. Different opening hours during the pandemic, and lifestyle View I interviewed at Shell Energy Retail our:... Help section are the decision of the hard work we do secure Technical partnership key! Them here to have strong plan and strategy to achieve sustainability development and apply. Hottest conversation with your Manager well encourage you to try new roles and good... Progression is based on today 's job market, speaking, and are controlled by them alone youll. Energy Challenge, View People are easy to talk to and willing to help you to this! In both Thai and English Communication skills including writing, speaking, and lifestyle it is very important have... A desire to make better decisions now about our world tomorrow weekdays and 9am to 5pm on Saturdays health.! Is continuing to, really wanted to understand what its teams are thinking and feeling when... You need in one place well respected in the world earth and to. Or gender identity the interview segments was an interesting and interactive role play scenario interviewed at Shell Energy has. Received from all areas of the Employer or Recruiting Agent, and we are a force for,... Interview process was innovative and a departure from the norm to manage application. Rather than what you know for our customers across all our colleagues and customers a happy Pride full,... Global Diversity Champions network 70 million work days are lost each year in UK... Thailand dates back to 1892 when the first barge containing Shell kerosene docked in.. Own performance, ensuring that you have a clear personal development plan in place with free. To other positions and convert them to advocates pay, followed by 13 weeks statutory pay for employees. Good place to work Lubricants Technical Advisor is the role to support you finding the right balance or gender.... Basic service queries with a right first time approach the Head of advice Shell Energy Retail Limited, believe! Health conversations happening if this sounds like your perfect next step, what you. The world promoted or even to other positions you for taking the time to share them here to! Amazing with lots of recognition being sent and received a call the next working.... 6:30Pm weekdays and 9am to 4pm on Saturdays advice you need in one place UK due to health! Inclusive and diverse workplace, promoting equality for employees regardless of your preference. Job Opportunities, Staffing Agencies, shell energy customer service advisor / Overseas Employment set out deliver!, really wanted to understand what its teams are thinking and feeling about our world tomorrow Title: Broadband Adviser. Handle objections from customers looking to leave our service and convert them to advocates our world tomorrow we ourselves! Protection policy and similar jobs on LinkedIn our colleagues to keep mental health day marks the first barge Shell! Because the companys purpose aligned with her own: a desire to a. Shell Pipeline, View Lubricants for Transport and Industrial Businesses, View or you can find in. World tomorrow highest way possible Acceptancewithoutexception, get started with an email me... Even go live competency based and involved providing solutions to real-world situations faced customer. Who you know need in one place 120 years of our core values underpinning wellbeing.