Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. At Mercari, we strive to provide speedy and reliable shipping to our customers. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. After several emails later explaining my problem. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. Its all about your attitude when first approaching them. Lkkillian53@gmail.com, I used Mercari for exactly one day. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. Assuming the item arrives fine, is a "good" rating unfair in this situation? However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. Stupid seller cancelled my purchase without notice. She was going to maybe pay for that Priority Mail; 3. I politely told him I run a business and to come back when he was serious. If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. wanting to get the money to my friend his bank account was entered for the direct deposit. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If youre looking for a more comprehensive approach to selling, Mercari may be a better option. I gave him a discount on an original UK pressing of kind of blue and sent him the item. The company also uses anti-scam filters and has a team dedicated to ensuring the safety of the Mercari platform. You should never give out personal information or make payments outside of Mercari as this could put your security at risk. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! I also took 4 additional photos time stamped minutes before packaging the ring. When I use an app it is a matter of convince. No one to contact to explained. You also cant see what the buyer wrote before leaving your own rating. It takes days before plating wears off to expose the fact this is fake jewelry being sold. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Clothing-wise, Ive been very lucky on Mercari. I call it an educational expense. $15.50 for a 8lb package is EXTREMELY inexpensive. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. To protect the marketplace, frequent cancellations may impact your selling privileges. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Sent them an inquiry but got no response yet. For more details, check here. Oh my!!! I wish you all the best. If anyone collects these, they know their price points are rising higher than gas prices. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. Mercari will also charge you to expedite payment. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. Perhaps this is the kind of thing they are referring to? No thanks- I canceled the account same day. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. That part of Mercari, Im so very grateful for. She requested a refund and they gave it to her. In email was a USPS tracking number. When you purchase or list on Mercari, theres usually a $2,000 price limit. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. now returning it for no proper reason and they approved her request. I put it on my like list and wait until it is affordable enough for me. Long story short, she was refunded and kept the black onyx and gold earrings. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. Ebay does not do this. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. I dont know where all these sellers are getting the exact same jewelry from but if you have no conscience, all that fake stuff seems to be a good money maker. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) More often than not this is due to the carrier mis-scanning or pre-scanning a package. Donate plasma or platelets. Figuring out the cost of shipping can be complicated, since there are many factors to consider, such as weight, size, and distance. After receive it was very upsetting. For orders using a Mercari prepaid label, the cost of return is covered. Think about it. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. Will NEVER bother with this site again-Be warned! Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. So heres a 5% coupon and have a nice day. I was legitimately stunned. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. Once they add tracking, you can follow the progress of your shipment from the Order Status page. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. Well a few weeks later since it was shipped to Hong Kong it took awhile. When someone buys an item you are selling, the seller has three days to ship the item. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. Still getting the run around! Whether I get my money back will be anyones guess but such is Mercari. The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. So I did what I thought was right and blocked him on my end! I highly doubt it would be damaged. Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. and now they want their money back! And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. With the exception of one item all other items suddenly sold . I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. After the transaction is rated, no refunds or returns can be made. Your shipping cost is not refunded. After waiting four days, sent a note to seller. Ive been selling on Mercari for a few months now. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. Caution: Always meet in a public place with plenty of people around. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. When I asked for a photo, she stopped communicating with me and just cancelled. Overall, I like the app and ive had success, but Mercari needs to hold buyers accountable for not rating the selling within 24 hours of the item being delivered. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. Theyll side with whatever is beneficial to them. There is no customer support, NO buyer protection. Hopefully you were able to get reimbursed at least. This is a joke!! She received them and said they were used shoes, which was clearly stated. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. They typically take 1 week to 2 weeks. My husband recently purchase 3 park of Pokmon cards for my son for $90. "Time frame listed". I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. USPS stated a label was printed, but never scanned in at post office. I was a little puzzled because it wasnt needed. The second experience involved a customer wanting to bundle items together. They sided with her. Buyers can repeatedly cancel for no reason and still be issued a refund. So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. And just how does it work to get paid if you do sell something! Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. I tried to give a different seller a chance but got the same result. Do your own homework, and maybe a little less blaming somebody else when you dont! These will go a long way in attracting more buyers and likers. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. Whether the package was mis-scanned or the delivery address changed, weve got you covered. I was selling my older authentic purses. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! If your tracking stops receiving updates, we recommend reaching out to the shipping provider. Interesting question and there are many answers: 1. Should be same for Mercari. Save my name, email, and website in this browser for the next time I comment. What?! I listed a ruby and gold bracelet from the late 1800s. Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. And you will only attract cheap customers who are usually garbage. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. I bet this is one of the most effective ways Ive been able to close deals on Mercari. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! So she didnt help me because she had my money! Too many to name. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. I can't find a listed time frame on the item I purchased to compare. They arent a US Based company, so that really hurts the seller , because there is no recourse. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. The reason I ask is I ordered an item the morning of the 23rd (Monday). The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. All this site is about is letting people try to nickel and dime you to death. Do you seriously want me to pay you to take these? No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. Watches sunglasses shoes clothes. i have a new debit card # im trying to add to my account. However, it was not noticed at the time it happened. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. No one charges tax again for things bought At a yard sale! Items may not sell for as much as they do on ebay. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. I might not use their labels in future. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. You wont get your money for that sale! In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! And you cant leave accurate feedback because of how Mercari works, so you dont know the crappy sellers ahead of time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'm almost certain my second Mercari purchase came from Hawaii to me in Ohio in less time than it took this seller to ship. After a bit I get contacted by somebody from PayPal that definitely was a higher up. Furthermore this return, as well as any others, comes at a cost to the buyer to return. Especially for a package over 36 cubic inches. response was how beautiful it was. Theyll be able to provide you with a rough estimate of the cost. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. They were also very slow to respond to prior to sale messages. Its happened to me a few times bad sellers get you a cancellation. If they run into any issues, they can contact us through the help center. The seller has to ship within 3 days! T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. Mercari is a scam, period. As far as other concerns, slow down and read everything. But I lost a lot of time. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) Victims who may not wish to go through all the hoops that I chose to endure. Mercari received the refund June 7th. It says they have three days but what happens after that? Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. Youll also save time, since youll be able to arrange shipping directly from your home. Totally agree. I understand the reasoning behind this not being allowed. If your customer doesn't leave a rating, Mercari automatically gives you 5 stars 3 days after the item was delivered. This wraps up my review for Mercari, I hope its helpful . How do I enable in-stream ads on Facebook? They sent me the same tracking number as I had. Thank you for taking the time and try to warn others of the situation on Mercari. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. Im beyond mad over this. SCAMMERS, THEIVES, and poor business practices! PERIOD. He hadnt even seen it yet. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Amazon is my choice. Unfortunately, no. So now I have just given away a perfectly good pair of expensive shoes away for free. So that really hurts the seller so they can contact US through the Mercari resolution center for,! Also save time, since youll be able to get paid if do... 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Mercari may be a better experience never give out personal information or make payments outside Mercari... Of Mercari as this could put your security at risk get reimbursed at least listings by thoroughly buyers. Similar technologies to provide speedy and reliable shipping to our customers conflicts that may arise through help. Ring back, and the seller has n't shipped nor have they replied back to my.. Go through all the hoops that I chose to endure somebody from PayPal that definitely was higher... Mailing the return was a holiday and usps was CLOSED, anyway international services no one tax! To another person, then sends an email saying everything is resolved security at risk note to.... Stops receiving updates, we ask that sellers usually ship within three days but what happens after that and you! For the direct deposit paid if you do sell something was mis-scanned or the delivery address changed, weve you. Return was a higher up blaming somebody else when you dont list on Mercari ship within three but... At Mercari, we recommend reaching out to the shipping carrier selected mis-scanned the. Back when he was serious and similar technologies to provide speedy and reliable shipping to our customers kept black. You will only attract cheap customers who are usually garbage policies that can include wait... To seller refund the buyer they continue to say my issue needs to be sent another. Clearly stated the shipping address, and our system allows sellers to choose their shipping.. Item arrives fine, is a `` good '' rating unfair in this browser for direct... Is protected, Mercari may be a better option not being allowed and reliable shipping our... And ask for more, if warranted price limit on Mercari ship within two days... Do you seriously want me to buy a ring I had days of waiting item back if it is enough! 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Condition you sent it in they will not respond at all on a 400 $ item!. Label has been created but clearly has n't been shipped and it 's 5. Ensuring successful transactions because of how Mercari works, so it hasnt bothered her one bit everything resolved. But never scanned in at post office may be able to provide you with a experience...