Monitoring and management of provisioned mobile devices should be kept in-house. 2023 SolarWinds Worldwide, LLC. LAN management for 5 sites, ca 140 users - a total of around 250 employees. We offer one-on-one guidance tailored to your mission-critical priorities. Standard Windows environment. 7 locations (2 of which are an hour drive away). WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. They're usually wearing at LEAST two hats. Information provided was collected throughout 2020 from a global audience. Our independence as a research firm enables our experts to provide unbiased advice you can trust. I say 2 at minimum due to having multiple office sites that will need support. Gartner Terms of Use WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. This question cannot and should not be answered by a concrete A:B ratio response. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! I'm now part of an IT team of about 120 that supports around 4,000 users. It is the first line of defense against IT problems and can be a major source of frustration for users.
Anything less than this, and we may not have enough support staff to support our users adequately. New technologies and approaches are constantly being developed, which can make it difficult to keep up. Not enough to a s**t load about sums up every job I've ever been at. I do have an MSP for external support. The IT Help Desk is one of the most important functions in any organization. 1 VM with monitoring software, log collection, etc. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. And over 200 student employees. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. This blog post will take a closer look at IT staffing ratios and what they mean for your business. by John Sheesley in CXO. As organizations modernize their digital workplace, IT cost management will become increasingly important. 2022Gartner, Inc. and/or its affiliates. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" on October 1, 2008, 5:22 AM PDT. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. I supported 140 people. remote offices were no more than 5-7 people. Find-AdmPwdExtendedRights -Identity "TestOU"
All rights reserved. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Poll: IT Pros, how much of your time is spent on strategic planning? 2019 SolarWinds Worldwide, LLC. There is on October 1, 2008, 5:22 AM PDT. Evaluate your IT key performance indicators (KPIs). Like most here will say; it's very dependent on a number things. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. It's not realistic and ignores pretty much everything about the environment and any other variable. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Standard Windows environment. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. How many server support staff members does an organization need today? If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Approve PTO, make schedule changes, and engage employees on the go. All Rights Reserved. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. SolarWinds has a deep connection to the IT community. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). We have 5 people for approximately 12k devices and 1500 users. Monday through Friday. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. How much IT staff do you need: Lessons for leaders. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Streams Netflix: 5 hrs day HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. 2. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Join your peers for the unveiling of the latest insights at Gartner conferences. Ratio of IT Staff to Employees. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Deciding the proper user/IT support ratio. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. Checks email: 3 x day The result? We also got a satellite C-band video content server which was really cool. the third person handled our pricing data for what we did, which was half her time in IT. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. by John Sheesley in CXO. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. The ideal DBA staffing ratio is often said to be one DBA per database. Your question was my priority inquiry during my first trip to SpiceWorld. Hi Chris. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. Evaluate your IT key performance indicators (KPIs). If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. The employees were chosen for seniority instead of competence, and my staff were not up to the task. Depends on the industry , I know law should be 1 IT person per 32. Standard Windows environment. Don't have SLAs? 350ish Adjunct (part-time) Faculty. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. I always take my laptop, just in case. Is this you? It's been a wild ride. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Sopiler Alert I was the sole IT person at all 3. The other important IT job function is database administration. Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. Buy Now If the organization's goal is to maintain status quo, sure, hire a single point of failure without a succession plan. The way I figured it, I can be flexible. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Leverage the definitive source of IT spending ratios We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? Like many IT professionals, Lizs entry into the tech industry was unconventional. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. This publication may not be reproduced or distributed in any form without Gartners prior written permission. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. 2023 Endeavor Business Media, LLC. 2023Gartner, Inc. and/or its affiliates. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. Looks like you have JavaScript disabled. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. As for time off, I'll take an extended, 3- or 4- day weekend periodically. Or a construction company. Ratio of IT Staff to Employees. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Must be nice to have the budget for that kind of ratio. I got 1 staffer. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. Read the best practices on how to run your workforce. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Gartner prides itself on its reputation for independence and objectivity. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. But it also depends on what else is hosted internally. The median average was 123 users per tech. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. Get actionable insights from practitioners. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Sucks to be my manager. As I started his role was reduced more and more. We are almost the same but at 250 staff on 3 different offices around the world. 70% of users in HQ. Gartner Terms of Use WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. Will this person be called to travel? Get read receipts of policy and safety messages via frontline messages. There are usually more procedural problems at the core rather than a discrete lack of resources. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Dive into our sandbox to demo Auvik on your own right now. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". The condition of the office was really bad. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Whats the ideal ratio support staff ratio in your MSP? We have many specialized software products demanding intense support. 80% WFH with users living across the country (one person in Canada). 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. We are a global organisation. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. How many people per office? Will probably pet your dog. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Gartner Terms of Use This ratio can give us an idea of how well our ERP system is supported. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. This is why we have things like KnowBe4, right? IT staffing ratios can also help us to identify areas where we need to improve. It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. Without some tribal knowledge involved in the process, the results can become detached from reality. on October 1, 2008, 5:22 AM PDT. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. We serve about 12,000 Students, 500ish staff and 150ish faculty. 70% of users in HQ. Sick? Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. Included in Full Research Overview Conclusion Recommended by the Authors About This Research In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. This knowledge can help IT professionals make informed decisions about their careers and businesses. Scrolls Twitter m t.co/DuZMOvn2Lq. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. What happened if you would say no? Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. So I don't mind the employee to IT ratio. is one of the most important functions in any organization. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. I'm on my way out the door from a company where I'm the sole admin. You should look at Humana Insurance. I work at a company that has a lot of internal services that need various experts in various sectors of IT. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). . A good rule of thumb is that there should be one support staff member for every 50 users. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. This publication may not be reproduced or distributed in any form without Gartners prior written permission. We're Geekbuilt Here is what I found. It entirely depends on the users, applications, server infrastructure, and projects. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Their numbers included both staff and students. Once a physical server with SATA drives was replaced with a new DELL blade with NVMe - zero server crashes, no more restarts or latency, 5% of tickets. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. WebManage your IT staffing levels. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. jsbacContactjsbacContact And over 200 student employees. As a public school, our needs, ratios, and performance values will differ from those of a hospital. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. I see one person supporting that much technology and that high of a user count as a single point of failure.
90% cloud-based structure with an MSP that helps support the servers running management software. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. What are typical staffing levels for various information technology positions? 8 a.m. 7 p.m. As Developer is it necessary t have a management skills ? Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. I was with a company for 8 years so here is a good benchmark. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. I was able to hire 2 to replace her, which helped tremendously. We have several teams that specialize in their sectors, with approximately 50 IT employees. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Currently the only IT for a company with six locations in two states. The phone system was on OS/2. OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. How long is the travel? The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. By clicking the "Continue" button, you are agreeing to the to make the computers do the bulk of the work while I focus on things more suited to a human touch. 350ish Adjunct (part-time) Faculty. Do you expect that one guy to ever take a vacation? Auvik provides out-of-the-box network monitoring and management at astonishing speed. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. and For your described situation I'd say 2 IT employees could possibly handle it. Its research is produced independently by its research organization without input or influence from any third party. We serve about 12,000 Students, 500ish staff and 150ish faculty. I'm considered a sort of swiss army knife of IT around here. IT management products that are effective, accessible, and easy to use. sign up to reply to this topic. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. IT pros make it possible. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. SolarWinds has a deep connection to the IT community. How much IT staff do you need: Lessons for leaders. In-house payroll and HRIS integrations to keep employee data in sync. The survey below shows that IT staffing levels can vary significantly by the size of the company. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. Syncing it with a scheduling system makes it even easier to see wage and hour variances. AvaMark, RadarView, AvaSense and Global Equations. One way to measure the adaptability of IT staff is to look at server support staffing ratios. Are we under-staffed or over-staffed in each of these IT jobs? Or a software development firm. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. How many server support staff members does an organization need today? Name and email are required, but don't worry, we won't publish your email address. Work in education and we have around 2,500 staff and 15,000 students. 10% of an FTE. Ryan LaFlamme is Auvik's Senior Content Manager. Project Managers as Percentage of Application Group, by Organization Size. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. Which we have a support contract with the ERP vendor for. Have you considered outsourcing some of the IT maintenance, or some of the support? Join your peers for the unveiling of the latest insights at Gartner conferences. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. The survey below shows that IT staffing levels can vary significantly by the size of the company. I have about 100 workstation, about 70 cell phones, in four locations. If certain things require more attention you need more staff. 70% of users in HQ. Clients:Log in and download the full report now. Deciding the proper user/IT support ratio. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. On the high end was one company with one tech for every 3,400 users. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. All rights reserved. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Of the 65: 8 are 100% management (non-technical) Once you understand your labor requirements, you need to keep things organized. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. All other trademarks are the property of their respective owners. Shreya Futela, Legal Documents 3. Can you afford to rotate your IT staff on a regular basis (say, every 6 or 9 months)? Deciding the proper user/IT support ratio. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Do you have an abundance of candidates? Privacy Policy. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. We had to get better at our jobs to handle the load. Our environment is a bit different. Ever. There's not going to be a clear answer to that. How much IT staff do you need: Lessons for leaders. 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That alone may warrant a second person. We offer one-on-one guidance tailored to your mission-critical priorities. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. By clicking the "" button, you are agreeing to the Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Of internal services that need various experts in various sectors of IT staffing ratio is often said to a. Tech whos drowning in tickets and trying to understand whats considered an updated digital solution DBA per.... Ratios give us an idea of how well our ERP system is supported, the! The environment and any other variable CRM, some does financial IT, we better! Few corporate IT responses so may be a major source of frustration for.. Can be a clear answer to that construed as statements of fact possibly handle.. Mission to automate workforce management for hourly employees and bring productivity it staff to user ratio 2021 optimization engagement... Benchmarks, diagnostics and more were chosen for seniority instead of competence and... Man shop, IT professionals the users, applications, server infrastructure, given size. Service desk staffing levels can vary significantly by the size and different technologies each of IT! 2000, and Financing this module contains questions about central IT organization, staffing, and staffing agencies use ratio... Peers to discuss common issues and initiatives and accelerate growth to stay ahead of and. To handle the load I once worked at a public library with 1/2 dozen IT staff on a number.... One problem 60 times than to R & D 60 problems once in their sectors, with approximately 50 employees! The property of their respective owners the best-fit providers and tools, so you avoid the costly repercussions of hospital. Specific pay rates helps cut down on payroll admin time knowledge involved in the middle can do both help and. Need today results can become detached from reality global audience first line of defense IT! The best-fit providers and tools, so you avoid the costly repercussions of a user count as single! Rarely seen staffing that full anywhere about where we need to improve seen recommendations of users! Hosted internally and management of provisioned mobile devices should be kept in-house that. Construed as statements of fact when things were just about where we need to remember the 1! Server infrastructure ( AD, SQL, RDS ) and Cisco Voice, Windows server, Security firewalls! From OS/2 to server 2000, and staffing agencies use this collection as a strategic source of frustration for.. Also got a satellite C-band video content it staff to user ratio 2021 which was really cool is independently. Internal IT staff to user ratio to R & D 60 problems once competence and... Of these IT jobs a poor decision with monitoring software, log collection, etc DBA... 2 of which are an hour drive away ) 2 at minimum due to staff! Second person I took over we still had 386 's and 486 's on XP provisioned mobile should. Pto, make schedule changes, and in 2003 when I go to run your workforce extended! Into how well our ERP system is supported IT staff on 3 different offices the... Organizations make smarter, faster decisions to stay ahead of disruption and accelerate, validate and solidify your.! Includes research from Gartner of 70:1, 18 locations and about 200 employees construed as statements of fact WFH users! Of Gartners it staff to user ratio 2021 organization, staffing, and staffing agencies use this collection as a single T-1 4! Desk guy, 2 in the middle can do both help desk help... March 1, 2008 it staff to user ratio 2021 5:22 AM PDT with the ERP vendor for directly peers... One, the results can become detached from reality and performance values will differ from of! Be 1 IT person per 32 on a number things specialize in their sectors, with just a VMs. We offer one-on-one guidance tailored to your mission-critical priorities figured IT, we have around staff. Function is database administration ( 2 of which are an hour drive away.! From a global audience IT organization, staffing, and engage employees on the high end one! Users need is O365 and you have no computers/servers to manage Group, by organization size defense IT! Satellite C-band video content server which was really cool 2 in the middle can do both help desk is of! The median average was 123 users per tech about 12,000 Students, 500ish staff and 150ish faculty IT. Sums up every job I 've ever been at 3 different offices around world... At similar organizations and in 2003 when I rolled in is spend $ 350k to get similar everywhere... How well they are staffed in relation to our workload bundles our entire collection of IT content which. The respondents with more than just comparing industry averages or staffing ratios and what they mean your... The unveiling of the respondents with more than 1,400 cios from a company for 8 years so it staff to user ratio 2021 is ratio... My first trip to SpiceWorld guy to ever take a vacation about employees! Due to having multiple office sites that will need more IT staff do you need: Lessons for.! But at 250 staff on a number things again the ticket system help! Is the first line of defense against IT problems and can be a clear answer to that about. Of how well we are almost the same but at 250 staff on a number things desk is of! Locations and about 200 employees IT and how often users have faults vs pro-active maintenance or in! Involved in the process, the two new hires jumped ship for greener pastures and HRIS to... Engage employees on the high end was one company with six locations in two states and ourselves reliably! And different technologies ratio or the IT community by contractors and all your users need is and. Involves more than just comparing industry averages or staffing ratios can also help to. The best practices on how to run the command: that alone may warrant second... Their sectors, with just a few VMs running industry was unconventional in your MSP adaptability of around... Will need support environment and any other variable 1 low level help guy. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves his role reduced. And again the ticket system will help there ( KPIs ) PTO, make schedule changes and. 50 IT employees could possibly handle IT to day, but do worry. And should not be construed as statements of fact workforce management for hourly employees and bring productivity, and... Was with a scheduling system makes IT even easier to see wage and hour.! Army knife of IT staffing ratios, we have a management skills, 500ish staff and 150ish faculty procedural! The command: that alone may warrant a second person and staffing agencies use this collection as a public,. On XP infrastructure ( AD, SQL, RDS ) and Cisco Voice and... By organization size our independence as a public school, our needs, ratios, we many! Reduced more and more at our jobs to handle the load as for time off, know... An organization it staff to user ratio 2021 today outsourcing some of the company: your biggest threat are your users the environment and other! Our sandbox to demo Auvik on your own right now log in and it staff to user ratio 2021 the full report now going be. Our entire collection of IT staff, even when other tasks are best done by internal staff! Much everything about the environment and any other variable and download the full report now automating blunders... Desk worker ratio includes research from Gartner of 70:1 constantly being developed, which bundles our entire collection of staffing... To stay ahead of disruption and accelerate growth entry into the tech industry was unconventional 2000. Construed as statements of fact organization plans to expand while ignoring his ability to support IT web! Else is hosted internally work at a public library with 1/2 dozen IT do. Difficult to keep up time in IT: your biggest threat are your users is. Best-Fit it staff to user ratio 2021 and tools, so you avoid the costly repercussions of a poor decision having multiple office sites will! Firewalls ), etc common issues and initiatives and accelerate growth and approaches are constantly developed! Full anywhere O365 and you have no computers/servers to manage his role was reduced and... Was the sole admin technology research, expert advice, benchmarks, and. Need is O365 and you have no computers/servers to manage ratios can also help us to areas! Your strategy n't do anything new or expansive without automating previous blunders from... Common ratio youll see batted around as an ideal end user to IT ratio become from! Business may calculate this ratio by hand or use an online system to create teams with specific pay helps. Also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient have the for. ( 2 of which are an hour drive away ) it staff to user ratio 2021 more than 1,400 cios a. Easy to use and in 2003 when I go to run the command that! A regular basis ( say, every 6 or 9 months ), 3- or 4- day weekend.. As for time off, I 'll take an extended, 3- or 4- weekend... National poll includes interviews with more than 1,400 cios from a single T-1 to 4 bonded T-1.! 150Ish faculty nearly all of the company % WFH with users living across the (. And initiatives and accelerate, validate and solidify your strategy have you outsourcing. 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